Location: Addis Ababa, Ethiopia
Type: Full-time
Experience: Entry Level
Department: Customer Success.
Status: Re Advertisement
🚜About Us
Founded in 2014, Hello Tractor is a leading ag-tech platform connecting farmers with tractor owners to deliver affordable, timely mechanization services. Through our pay-as-you-go (PAYG) financing model, community-based booking agents can build strong farmer networks and transition into tractor ownership. This work is supported by our Mechanization Hubs, which provide essential services such as equipment maintenance, training, access to inputs, and market linkages. By reducing the high cost and inefficiency of manual labor, we help farmers increase yields and lower production costs, while offering tractor owners secure, technology-enabled asset tracking and monitoring.
Today, Hello Tractor operates in 18 African countries, supporting over 2,500 booking agents and more than 5,000 tractors, and serving over 2 million farmers across 6.8 million acres. Join us as we drive inclusive growth and expand tractor ownership across the continent.
🧩The Role
Hello Tractor has a fantastic opportunity for a Customer Experience Intern to join our Customer Success team in Ethiopia and help deliver best-in-class customer service for Hello Tractor’s fleet management product. The intern will play a hands-on role in the customer lifecycle, including new customer onboarding, monthly check-ins, post-support follow-ups, and customer renewal engagement. This opportunity is ideal for a proactive, customer-oriented individual who is eager to learn how technology can drive customer success and improve agricultural mechanization across smallholder farming communities.
🛠️Responsibilities
- Conduct onboarding calls, share product knowledge and best practices, and document progress to ensure customers quickly realize value.
- Schedule regular check-ins to review product usage, address concerns, and proactively share updates or resources to drive adoption.
- Follow up after support interactions to confirm satisfaction, and escalate unresolved or recurring issues to the appropriate teams.
- Track engagement, usage, and satisfaction metrics to assess customer health and flag at-risk accounts.
- Gather and document customer feedback during interactions, highlight recurring themes, and share insights with Product and Success teams.
- Track renewal timelines in the CRM, send reminders, and support proactive engagement to reduce churn.
- Collaborate with Customer Success Managers, Support, and Product teams to resolve issues and improve customer experience.
- Assist in preparing reports, dashboards, and presentations on customer engagement, performance metrics, and outcomes.
- Contribute to creating case studies, testimonials, and success stories to support marketing and impact reporting.
- Maintain accurate and up-to-date customer records in the CRM to support tracking, reporting, and engagement initiatives.
🎓Who You Are
- Bachelor’s degree in Business, Communications, Marketing, Agriculture, or related.
- Prior internship or volunteer experience in customer service, client relations, or community engagement is an advantage.
- Strong communication and interpersonal skills.
- Ability to multitask and manage competing priorities.
- English proficiency required; local language skills are an added advantage.
- Basic proficiency in Excel, task management tools, and CRM systems.
- Comfortable with conducting calls (phone/virtual) and managing customer-facing interactions.
- Strong organizational and time management skills.
- Diligent, proactive, and customer-oriented with a solution-focused mindset.
💼What We Offer
- Monthly stipend
- Performance bonuses
- Growth opportunities
- Hybrid working environment
📝How to Apply
Send your resume and a one-page cover letter to our portal
🕓 Deadline: February 28, 2026
Shortlisting will be on a rolling basis
