Location: Addis Ababa, Ethiopia
Type: Full-time
Experience: Entry Level
Department: Customer Success
Hello Tractor (HT) connects tractor owners to smallholder farmers through an Internet-of-Things (IoT) digital solution by supporting improved management of tractor businesses, ensuring tractor owner success, while connecting farmers to affordable, mechanized services. Hello Tractor’s solution begins with a low-cost hardware monitoring device that can be installed on any tractor, connecting it to the Hello Tractor cloud for remote data tracking and analytics. By expanding tractors’ serviceable geography, Hello Tractor enables owners to grow their business, providing employment opportunities for service providers and rural booking agents. By creating equitable access to tractor services, Hello Tractor enables smallholder farmers to earn more and grow more, improving livelihoods and food security for their families and communities.
Hello Tractor (HT) connects tractor owners to smallholder farmers through an Internet-of-Things (IoT) digital solution by supporting improved management of tractor businesses, ensuring tractor owner success, while connecting farmers to affordable, mechanized services. Hello Tractor’s solution begins with a low-cost hardware monitoring device that can be installed on any tractor, connecting it to the Hello Tractor cloud for remote data tracking and analytics. By expanding tractors’ serviceable geography, Hello Tractor enables owners to grow their business, providing employment opportunities for service providers and rural booking agents. By creating equitable access to tractor services, Hello Tractor enables smallholder farmers to earn more and grow more, improving livelihoods and food security for their families and communities.
Hello Tractor has grown significantly in a short span of time in the African market. We now have a marketplace of over 6,500 tractor owners and operators servicing over two million smallholder farmers across 13 countries in Africa and 3 countries in Asia. However, despite the huge potential for the service, there is a shortage of tractors to fully service smallholder farmers’ demand for services, and banks generally do not lend to rural communities. To address this, Hello Tractor recently launched a Pay-As-You-Go (PAYG) tractor financing product in partnership with Moody’s and Mastercard to unlock low-risk, low-cost tractor financing for rural, under-banked entrepreneurs servicing smallholder farmers.
We have a fantastic opportunity for a Customer Experience Intern to join our Customer Success team in Ethiopia and help deliver best-in-class customer service for Hello Tractor’s fleet management product. The intern will play a hands-on role in the customer lifecycle, including new customer onboarding, monthly check-ins, post-support follow-ups, and customer renewal engagement. This opportunity is ideal for a proactive, customer-oriented individual who is eager to learn how technology can drive customer success and improve agricultural mechanization across smallholder farming communities.
Send your resume and a one-page cover letter to our portal
Shortlisting will be on a rolling basis