Founded in 2014, Hello Tractor is a leading ag-tech platform connecting farmers with tractor owners to democratize access to mechanization across Africa. Through our pay-as-you-go (PAYG) financing model, community-based booking agents can build strong farmer networks and transition into tractor ownership. This work is supported by our Mechanization Hubs, which provide essential services such as equipment maintenance, training, access to inputs, and market linkages. By reducing the high cost and inefficiency of manual labor, we help farmers increase yields and lower production costs, while offering tractor owners secure, IoT-enabled tracking, monitoring, and revenue generation.

Today, Hello Tractor operates across 18 African countries, supporting over 6,000 booking agents and more than 7,000 tractors, serving 3 million farmers and 7 million acres. Join us as we drive inclusive growth and expand tractor ownership across the continent.

🧩The Role

Hello Tractor has a fantastic opportunity for a Customer Support Intern to join our Customer Support team and help deliver best-in-class customer service for Hello Tractor’s fleet management product. The intern will play a hands-on role in the customer lifecycle, including new customer onboarding, monthly check-ins, post-support follow-ups, and customer renewals engagement. This opportunity is ideal for a proactive, customer-oriented individual who is eager to learn how technology can drive customer success and improve agricultural mechanization across smallholder farming communities.

🛠️Responsibilities

Serve as a key liaison with Champion Agents (CAs) and Booking Agents (BAs), enhancing field engagement and performance.
Provide responsive support on bookings and operational challenges to improve agent satisfaction and effectiveness.
Share relevant customer insights and performance data with Hub Coordinators to guide decision-making and improve farmer conversion rates.
Drive the adoption and growth of marketplace bookings within specific hub territories in collaboration with field teams.
Support Hub Coordinators in identifying booking gaps and coaching opportunities using support data.
Strengthening their ability to convert BA-initiated bookings.
Monitoring CA performance and tracking verified bookings monthly.
Providing targeted support and problem-solving to ensure CA success.
Lead recruitment and onboarding of Booking Agents in Kenya: leveraging digital platforms such as the HT Console, Facebook, app sign-ups, and direct customer calls.
Ensure timely access to training, tools, and information needed for effective booking execution.
Offer ongoing support throughout the BA lifecycle to elevate their performance.
Monitor and evaluate BA activity, providing feedback and flagging coaching needs to Hubs.

🎓Who You Are

A bachelor's degree in marketing, communications, agriculture, business management, or a related field is preferred.
Experience in managing bookings and tracking field-level service delivery.
Proficient in MS Office, Google Sheets, and Excel.
Familiarity with CRM tools such as Freshdesk or HubSpot.
Excellent organizational, interpersonal, and communication skills.
Strong attention to detail and a proactive problem-solving approach.

💼What We Offer

Monthly stipend
Performance bonuses
Hybrid working environment

📝How to Apply

Send your resume and a one-page cover letter to our portal

Apply Here

🕓 Deadline: March 15, 2026

Shortlisting will be on a rolling basis