Founded in 2014, Hello Tractor is a leading ag-tech platform connecting farmers with tractor owners to democratize access to mechanization across Africa. Through our pay-as-you-go (PAYG) financing model, community-based booking agents can build strong farmer networks and transition into tractor ownership. This work is supported by our Mechanization Hubs, which provide essential services such as equipment maintenance, training, access to inputs, and market linkages. By reducing the high cost and inefficiency of manual labor, we help farmers increase yields and lower production costs, while offering tractor owners secure, IoT-enabled tracking, monitoring, and revenue generation.

Today, Hello Tractor operates across 18 African countries, supporting over 6,000 booking agents and more than 7,000 tractors, serving 3 million farmers and 7 million acres. Join us as we drive inclusive growth and expand tractor ownership across the continent.

🧩The Role

Hello Tractor has a fantastic opportunity for a Hub Associate who will be based in Kisumu. The Hub Associate supports the Hub Territory Manager in the day-to-day running of hub and field operations. This is an execution-focused role responsible for converting demand into verified bookings, supporting the agent network, driving service delivery and HT Pay adoption, and maintaining accurate hub records and inventory. The Associate does not own the hub P&L but is accountable for the field, commercial, and administrative tasks that make hub targets achievable. Having an insatiable hunger for learning new methods, processes, and technologies and improving existing ones is critical. Are you confident in working with different teams and customers to get the job done right? Do you constantly look for ways to improve how maintenance and repairs are carried out? Are you a problem-solver with a proactive mindset, who’s motivated to deliver top-quality results every time? Then we need you!

🛠️Responsibilities

Sell tractor spare parts, service kits, lubricants, and related products at the hub, while proactively identifying customer needs and opportunities for additional sales.
Manage implement rental activities, including customer bookings, utilisation, payments, returns, and revenue generation. Ensure all client payments are accurately captured daily and rental records are kept up to date.
Contact implement rental clients during and after the rental period to confirm the implement meets their needs, address any issues, and encourage repeat usage.
Ensure rented implements are inspected & properly serviced upon return, with any faults or maintenance needs identified and escalated promptly. Maintain accurate implement inventory records, including availability, condition, location, usage, and service status.
Build and maintain strong relationships with farmers, tractor owners, customers, partners and other stakeholders both within and outside the hub.
Proactively engage and visit farmers, farmer groups, and cooperatives to identify tractor, implement, spare parts, servicing and rental needs, creating opportunities to grow hub revenue.
Follow up on customer enquiries, quotations, purchases, rental requests, service needs, and outstanding issues to ensure timely assistance and a positive customer experience.
Understand customer requirements and provide appropriate guidance on spare parts, service kits, tractor maintenance, and implement rental options.
Maintain a clean, organised, attractive, and professional hub environment, including proper arrangement and presentation of products and equipment
Monitor customer feedback, market opportunities, competitor activity, and emerging farmer needs, and communicate relevant insights to the HTM.
Maintain accurate and timely records of sales, rental transactions, daily payments, customer interactions, leads, follow-ups, implement inventory, servicing, and outreach activities.
Support day-to-day hub operations and perform any other duties reasonably assigned by the HTM.

🎓Who You Are

Diploma or degree in agriculture, business, operations, or a related field, or equivalent field experience.
Prior experience in field operations, customer support, sales, or agent coordination — agri-tech or rural markets an advantage.
Proactive, energetic and comfortable with field-based and customer outreach visits
Basic understanding of, or willingness to learn about tractors, agricultural machinery, spare parts, and servicing
Well organised, reliable, presentable, and able to maintain a professional environment
Good communication, negotiation, follow-up, and relationship- management skills
Self-driven and able to work independently while remaining accountable to the HTM
Comfortable using basic digital tools for customer records, reporting, communication, and follow-ups.
Strong business development orientation with proven ability to identify and convert opportunities

💼What We Offer

Competitive pay that commensurates skills and expertise
Performance bonuses
Hybrid working environment
Potential for performance-based incentives for parts sales achievements.

📝How to Apply

Send your resume and a one-page cover letter to our portal

Apply Here

🕓 Deadline: October 10, 2026

Shortlisting will be on a rolling basis