Founded in 2014, Hello Tractor is a leading ag-tech platform connecting farmers with tractor owners to democratize access to mechanization across Africa. Through our pay-as-you-go (PAYG) financing model, community-based booking agents can build strong farmer networks and transition into tractor ownership. This work is supported by our Mechanization Hubs, which provide essential services such as equipment maintenance, training, access to inputs, and market linkages. By reducing the high cost and inefficiency of manual labor, we help farmers increase yields and lower production costs, while offering tractor owners secure, IoT-enabled tracking, monitoring, and revenue generation.

Today, Hello Tractor operates across 18 African countries, supporting over 6,000 booking agents and more than 7,000 tractors, serving 3 million farmers and 7 million acres. Join us as we drive inclusive growth and expand tractor ownership across the continent.

🧩The Role

Hello Tractor has a fantastic opportunity for a Hub Technician who will be based in Kenya. The Hub Technician is responsible for maintaining and repairing agricultural equipment, driving parts sales, and ensuring high levels of customer satisfaction. This role involves on-site service visits, proactive parts sales, and efficient delivery of parts to customers. You will work with a world-class team of professionals who are passionate about their work and expect no less from you. Having an insatiable hunger for learning new methods, processes, and technologies and improving existing ones is critical. Are you confident in working with different teams and customers to get the job done right? Do you constantly look for ways to improve how maintenance and repairs are carried out? Are you a problem-solver with a proactive mindset who’s motivated to deliver top-quality results every time? Then we need you!

🛠️Responsibilities

Perform maintenance, diagnostics, and repairs on agricultural equipment as assigned via the dealer portal.
Install and maintain Hello Tractor IoT devices to ensure optimal functionality and connectivity.
Use mobile service kits to execute on-site repairs and replace fast-moving parts during field visits.
Drive parts sales by identifying service needs and applying technical expertise during customer interactions.
Support hub commercial performance through increased parts uptake, reduced downtime, and improved customer retention.
Deliver and distribute spare parts within hub regions, including urgent field support when required.
Meet monthly parts sales targets aligned to hub performance expectations.
Provide technical advice and resolve customer equipment issues effectively.
Conduct routine inspections of tractors, implements, and hub assets in the field.
Record and report equipment conditions and service requirements via designated systems.
Complete job cards and service documentation accurately and within required timelines.
Comply with KPIs, operational standards, and safety requirements.

What Success looks like in this role

You will ensure 95% of hub tractors and implements are kept in good working condition each month, supporting 85% efficiency and 90% utilization across the hub.
90% of PAYG and non-PAYG tractor and implement repairs are completed within 48 hours, with critical breakdowns attended to within 24 hours to minimize downtime.
A 90% first-time fix rate is achieved each month through accurate diagnosis, quality repairs, and responsive customer support.
Monthly spare parts sales targets are met, and all job cards, service reports, and parts records are completed accurately within 24 hours of each job.

🎓Who You Are

Diploma or Bachelor’s degree in Mechanical Engineering, Agricultural Engineering, Mechatronics, or a related technical field.
Minimum 2 years’ experience in equipment maintenance, field service, workshop operations, or servicing farm/agricultural machinery.
Strong knowledge of tractors, implements, engines, hydraulics, and repair/maintenance processes.
Hands-on problem solver with ability to diagnose faults and recommend practical solutions in the field.
Comfortable working independently, managing your own schedule, and traveling to farms/service points.
Strong customer-facing skills with ability to explain technical issues clearly to farmers and tractor operators.
Proficient in English and Kiswahili including local farming practices is an advantage.
Tech-comfortable: able to use mobile apps, basic diagnostics tools, and report via digital platforms.
Valid driver’s license (Class G Mandatory) and willingness to travel upcountry as needed.
Detail-oriented, safety-conscious, and committed to minimizing equipment downtime for customers.

💼What We Offer

Competitive pay that commensurates skills and expertise
Performance bonuses
Hybrid working environment
Direct commission incentive for each part sold through the "Tech-to-Tractor" Parts Kit Initiative.
Potential for performance-based incentives for parts sales achievements.

📝How to Apply

Send your resume and a one-page cover letter to our portal

Apply Here

Shortlisting will be on a rolling basis